Shipping Policy

Shipping Policy

This Shipping Policy applies to all orders placed through Zentrivqor and outlines how we manage delivery coverage, order processing, shipping timeframes, and related service terms.

1. Delivery Coverage

At present, we only ship within the United States.
International shipping is not available at this time.

2. Shipping Fees

• Orders of $100 or more qualify for free shipping (including $100).
• Orders under $100 are subject to a flat $10 shipping fee.

Any applicable taxes will be calculated at checkout and clearly displayed in your final order summary.

3. Order Cut-Off Time

Our business hours are Monday to Friday, 9:00 AM – 6:00 PM (EST).

• Orders placed before 6:00 PM are processed on the same business day
• Orders placed after 6:00 PM are processed on the next business day
• Orders placed on weekends or public holidays are processed on the following working day

4. Processing Time

Once your order is confirmed, please allow 1–3 business days for preparation and dispatch.

5. Estimated Delivery Time

After shipment, delivery typically takes 5–12 business days.

Delivery times may vary depending on the destination and carrier conditions.

6. Shipping Carriers

We partner with trusted carriers such as USPS, UPS, and FedEx.

The carrier assigned to your order will be confirmed once your package has been dispatched.

7. Order Tracking

After your order has been shipped, you will receive a confirmation email that includes:

• Order number
• Payment details
• Tracking number and carrier information

You can also track your order via the “Order Tracking” page on our website by entering your order number along with your email address or phone number.

8. Responsibility

• Lost or damaged parcels: If your shipment is lost or arrives damaged, please contact us so we can assist you promptly.
• Order changes or cancellations: Once an order has entered processing or has been shipped, modifications or cancellations are no longer possible.
• Address accuracy: Please ensure that all delivery details are correct. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

9. Delivery Confirmation

Please inspect your package upon arrival.

If you notice any visible damage, please report it immediately and provide supporting evidence.

Receiving the package without any complaint will be considered confirmation that the delivery has been successfully completed.

10. Contact Information

Address: 3599 N MACGREGOR WAY 3599, HOUSTON, TX 770043, United States
Telephone: +1 (631) 276-1384
Email: care@zentrivqor.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)