Refund policy

Thank you for shopping with Zentrivqor (hereinafter referred to as “we” or “us”). This policy outlines the conditions and procedures for returns and exchanges. Please review it carefully before submitting a request.

1. Return & Exchange Period

You may request a return or exchange within 30 days from the date the item is delivered and signed for.

2. Eligibility Conditions

Requests may be accepted under the following circumstances:

• The item has visible exterior damage upon receipt

• The item has a quality defect or does not function as intended

• The item has an unusual odor or significant color discrepancy

• The item received does not match the order details

• Return or exchange without reason, provided the item remains unused, in original condition, and suitable for resale

3. Return Procedure

• Submit a Request

  Contact us via email or phone and provide:

  • Order number

  • Proof of payment

  • Reason for return

  • Supporting photos or videos

• Review Process

  Our support team will review your request and notify you of the outcome along with return instructions.

• Send Back the Item

  Return the item to the following address:

  3599 N MACGREGOR WAY 3599, HOUSTON, TX 770043, United States

  A return label is included in each package for your convenience.

• Inspection & Refund

  Once the returned item is received and verified, we will proceed with the refund.

4. Exchange Procedure

• Contact us with your exchange request and provide order details, proof of payment, reason, and supporting materials

• Upon approval, we will provide return instructions and the following return address:

  3599 N MACGREGOR WAY 3599, HOUSTON, TX 770043, United States

• Return the original item and wait for confirmation of receipt

• After inspection, a replacement item will be shipped within 1–3 business days

5. Refund Process

• Refund Method: Refunds will be issued to the original payment method (e.g., Visa, MasterCard)

• Processing Time: Typically 1–3 business days, depending on your bank’s processing time

• If the refund is delayed beyond this period, please contact us for assistance

6. Shipping Cost Responsibility

• If the return or exchange is due to product issues (damage, defects, incorrect item, etc.), shipping costs will be covered by us

• If the return or exchange is initiated without reason, shipping costs will be the responsibility of the customer

7. Disclaimer

• Returned items must be in original condition, including packaging, accessories, and tags

• Items showing signs of misuse, damage, or alteration may not qualify for return or exchange

• Accurate and complete information is required for processing requests

• We reserve the right to decline requests that do not meet the stated conditions

8. Contact Information

For assistance, please reach out through the following channels:

Address: 3599 N MACGREGOR WAY 3599, HOUSTON, TX 770043, United States
Telephone: +1 (631) 276-1384
Email address: care@zentrivqor.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)