Refund Policy

Shipping Policy

This Shipping Policy applies to all orders placed through Zentrivqor. It provides an overview of our delivery coverage, order processing, shipping timeframes, and related service terms.

1. Delivery Coverage

At this time, we ship exclusively within the United States. International shipping is currently not available.

2. Shipping Fees

• Orders of $100 or more (including $100) qualify for free shipping.
• Orders under $100 are subject to a flat shipping fee of $10.

Any applicable taxes will be calculated at checkout and clearly displayed in your final order summary.

3. Order Cut-Off Time

Our business hours are Monday to Friday, 9:00 AM – 6:00 PM (EST).

• Orders placed before 6:00 PM are processed on the same business day
• Orders placed after 6:00 PM are processed on the next business day
• Orders placed on weekends or public holidays are processed on the next working day

4. Processing Time

Once your order is confirmed, please allow 1–3 business days for preparation and dispatch.

5. Estimated Delivery Time

After shipment, delivery typically takes 5–12 business days.

Delivery times may vary depending on the destination and carrier conditions.

6. Shipping Carriers

We work with trusted carriers, including USPS, UPS, and FedEx.

The carrier for your order will be assigned automatically and confirmed once your package has been shipped.

7. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

• Order number
• Payment details
• Tracking number and carrier information

You may also track your order via the “Order Tracking” page on our website by entering your order number along with your email address or phone number.

8. Responsibility

• Lost or damaged shipments: If your package is lost or damaged in transit, please contact us so we can assist you promptly.
• Order changes or cancellations: Orders cannot be modified or canceled once they have entered processing or shipping.
• Address accuracy: Please ensure all shipping information is correct. We are not responsible for delays or delivery issues caused by incorrect or incomplete address details.

9. Delivery Confirmation

Please inspect your package upon delivery.

If you notice any visible damage, please report it immediately with supporting evidence.

Receipt of the package will be considered confirmation that the delivery has been successfully completed.

10. Contact Information

Address: 3599 N MACGREGOR WAY 3599, HOUSTON, TX 770043, United States
Telephone: +1 (631) 276-1384
Email: care@zentrivqor.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)