Refund Policy

Thank you for shopping with Zentrivqor (hereinafter referred to as “we” or “us”). This policy outlines how refunds are processed and under what conditions they apply.

1. Eligible Situations

A refund may be initiated under the following circumstances:

• The order is successfully canceled within the allowed timeframe

• A return request is approved and the item has been received and verified

• A refund is required due to product issues or order-related discrepancies

2. Processing Steps

Refunds are handled according to the following procedure:

• Submit a cancellation or return request

• The request is reviewed and verified

• Once approved, the refund process is initiated

• The refund is issued to the original payment method

3. Refund Method and Timeline

• Refund Method: Refunds will be returned to the original payment method (e.g., Visa, MasterCard)

• Processing Time: Typically completed within 1–3 business days

• The exact arrival time may vary depending on your bank’s processing system

If the refund is not received within the expected timeframe, please contact us for assistance.

4. Refund Amount

• The refunded amount will be based on the actual amount paid

• For returned items, eligibility depends on meeting the return conditions

5. Additional Notes

• Please ensure that all provided order details are accurate

• Refunds will only be processed after approval of the related request

• Requests that do not meet the conditions may not qualify for a refund

6. Contact Information

For any questions or support, please contact us:

Address: 3599 N MACGREGOR WAY 3599, HOUSTON, TX 770043, United States
Telephone: +1 (631) 276-1384
Email address: care@zentrivqor.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)