Order Cancellation Policy

Thank you for choosing Zentrivqor (hereinafter referred to as “we” or “us”). This policy outlines the conditions and procedures for order cancellations.

1. Scope

This policy applies to all orders placed through our online store.

2. Cancellation Timeframe

• Within 48 hours of placing the order:

  You may request a cancellation. Upon approval, the order will be stopped before further processing.

• After 48 hours or once processing has begun:

  The order may already be in preparation or shipment and can no longer be canceled directly.

3. How to Request

To cancel an order, please contact us via email or phone and provide:

• Order number

• Order details

We will review your request and proceed accordingly.

4. Processing Time

Cancellation requests are typically reviewed within 1–3 business days:

• If approved, the order will be canceled and not processed further

• If not approved, the order will continue as scheduled

5. Refund Process

Once a cancellation request is approved, the refund process will be initiated:

• Refund Method: Refunds will be issued to the original payment method (e.g., Visa, MasterCard)

• Processing Time: Typically 1–3 business days, depending on the bank’s processing time

• If the refund is not received within the expected timeframe, please contact us for assistance

6. Additional Notes

• Submitting a cancellation request as early as possible increases the likelihood of approval

• If the order has already been shipped, you may refer to the return policy for further options

• Please ensure all provided information is accurate to avoid delays

7. Contact Information

For assistance, please contact us:

Address: 3599 N MACGREGOR WAY 3599, HOUSTON, TX 770043, United States
Telephone: +1 (631) 276-1384
Email address: care@zentrivqor.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)